What if you never had to chase customer support again? Something you bought breaks → you tell Resolve what happened → Resolve handles the resolution process with the company → the actual outcome is verified. You don't have to figure out which department to contact or keep chasing replies. I built a small prototype to test the concept. Would you actually use something like this? submitted by /u/WaterSad1157 [link] [comments]
痛点：消费者买到的东西出问题后，要自己搞清楚该找哪个部门、反复催客服才能拿到售后或退款，过程耗时又没人跟进结果。
目标用户：频繁网购、经常遇到售后纠纷但没精力处理的普通消费者（以欧美市场为主）
证据："What if you never had to chase customer support again?" / "You don't have to figure out which department to contact or keep chasing replies." / "Would you actually use something like this?"
变现：按成功解决的Case抽成或按次收费（no win no fee），或订阅制；后续可接入信用卡拒付(chargeback)流程分成。
MVP：两周内做concierge式原型：用户提交问题→结构化表单采集订单/凭证→用模板自动生成投诉邮件与升级话术→人工跟进少量真实案例，跑通成功率并验证用户是否愿意付费，暂不做全自动。
竞品：DoNotPay、Rocket Money、信用卡chargeback代处理服务
摘要：Reddit r/SideProject 用户发布了名为 Resolve 的概念原型：用户描述商品损坏问题，由 Resolve 代为与公司交涉并验证最终结果，省去自己找部门和反复催客服的麻烦。帖子仅在征集反馈（"Would you actually use something like this?"），无任何付费意愿原话、收入数据或他人附和，属于个人构想阶段，需求与付费意愿均未被验证。