reddit · SaaS · 10-26 17:50 56 分 ← 返回列表

I've built and used my own support tool for 3.5 years, now I’m trying to get it to 100 users

I run a few apps (including Shopify apps) and all of them have heavy support needs. Like people really want to chat with someone to help them do {anything}. Our growth is mostly "support-led" as getting 5-star from strangers on the internet is the best thing to become a trusted software. About 3.5 years ago, we were looking for a support tool that worked well for our setup. At first i used tawk (🤬🤯) then crisp (which is great but was not suited for my specific needs). The options we lo

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痛点：运营多个 SaaS/Shopify 应用的独立开发者，客服会话分散在多个工作区和标签页里，现有客服工具要么太贵要么不适配多产品场景，急需一个能统一收件箱、又为每个产品保留独立品牌 live chat 和上下文的低成本工具。

目标用户：同时运营 2 个以上 SaaS 或 Shopify 应用、客服驱动增长、MRR 尚低的独立开发者或小团队

证据：The options we looked at were either too expensive (isn't everything too expensive when MRR is 0$) for us or frustrating to use across several products. We kept having to switch between tabs and workspaces to answer customers. ... a few founder friends use it for their businesses too.

变现：按工作区、产品数量分层的订阅制，$19-49/月，产品数或席位越级加价；可加白标品牌 widget 作为增值包

MVP：两周内做多产品统一收件箱 MVP：可嵌入的 live chat widget（每个产品独立品牌与配色）、会话自动打上产品来源标签、共享收件箱加预设回复、简单的对话分配与未读提醒，不做复杂报表和 AI

竞品：Crisp、Tawk.to、Intercom、Chatwoot、Tidio、Plain、Pylon

摘要：一位运营多个 Shopify/SaaS 应用的开发者，因为觉得 Tawk、Crisp 等工具太贵且跨多产品使用时需要不停切换工作区，3.5 年前自建了客服工具 Orka Chat，目前只有自己和几位创始人朋友在用。他现在想把用户做到 100 个，发帖请教如何推广内部工具，但帖中除了“现有工具太贵”外没有可验证的付费收入数据。